Status

Current and resolved disruptions of smart-me services. Open disruptions are shown expanded.

Current disruptions

Picos delivered 21.04.–30.04.2026: installation via Wi-Fi not possible

Problem:

Picos delivered between 21.04.2026 and 30.04.2026 cannot be installed via Wi-Fi using the normal process. 4G works without any issues.

Solution together with Support

Create an account or log in to the account in which the Pico is to be installed
Create an RFID card as shown in the video on the right.
Install the Picos with the RFID card by holding the RFID card up to the Pico. Make sure to use the card supplied with the Pico and hold it there until the green check mark appears.

Pico IBN RFID Karte.mp4

10.03.2026 · Telephone system not working

Problem:

Start of the disruption

Resolved: 10.03.2026 14h45

16.01.2026 · 1nce disruption, 4G Picos may be offline

Problem:

Picos connected via the integrated SIM card may go offline.
2G/3G connectivity is impaired. Devices may be unable to connect to the network or establish data connections.

Start of the disruption

Status:

16.01.2026 9h00 1nce is currently experiencing 3G and 4G disruptions, which means that Picos connected via 4G are offline.
16.01.2026 11h30 1nce problem resolved.
16.01.2026 14h30 some Picos are still offline
16.01.2026 14h45 Workaround to bring the Picos back online. Pico 4G outage
19.01.2026 8h30 Problem closed. Only individual Picos are still offline, approx. 10 units.

Resolved: 16.01.2026 14h45

Unfortunately, we have to inform you that some charging stations are still affected by the 1nce SIM outage (card provider).

As a fix of the disruption by the external provider is not realistic, we have taken proactive action to provide you with a reliable solution.

Instructions for resolving the disruption: Pico 4G outage