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Data Security

Data protection and data security are a high priority at smart-me. We distinguish between different areas of data security:

  • Devices: The communication between smart-me devices and the smart-me Cloud

  • Cloud: The security of the smart-me servers

  • App and web: The security of the smart-me website and the smart-me apps

You can find further information in our comprehensive privacy policy.

Devices​

All connections between smart-me devices (meters, modules and gateways) and the smart-me Cloud are encrypted. Each device has its own unique key (256 bit). The algorithm used is Advanced Encryption Standard (AES). This means that all communication between the smart-me Cloud and the devices is encrypted and validated.

Tip: Actively contribute to even better protection of your data by encrypting your WiFi network with a strong password.

Cloud​

What is the cloud?​

With the cloud, data is not stored locally at the workplace, but in an external, secured data centre.

Where does smart-me store the data?​

smart-me places great importance on storing data close to the customer. The smart-me servers are located in Switzerland. With Switzerland as the server location, we guarantee data protection under Swiss law.

The data centres are secured and hold multiple certifications. Among others, they are certified to ISO 27001, the recognised standard for information security.

Fail-safety​

All smart-me servers in use have at least one parallel backup system. If a server fails, the backup system automatically takes over operation without interruption. All data is stored redundantly in three different locations.

Protection against attacks​

All smart-me servers are protected against attacks behind firewalls. In addition, smart-me uses a system for detecting and preventing attacks (DDOS, WAP).

Updates​

The smart-me Cloud is continuously improved and extended. Updates are installed regularly and without interrupting the system.

App and web​

The smart-me apps and the smart-me website use only secure connections via https, i.e. the connection is encrypted with SSL/TLS.

Contact​

Mail: security@smart-me.com

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